Privacy Policy

Effective Date: January 1, 2026
Last Updated: May 10, 2026

MedLink Home Care ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our services, or otherwise interact with us. This policy is designed to comply with the Health Insurance Portability and Accountability Act (HIPAA), Georgia state privacy laws, and other applicable federal and state regulations.

Information We Collect

We may collect the following categories of information depending on how you interact with us:

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Care: To deliver, coordinate, and manage home healthcare services, develop care plans, and communicate with your healthcare providers.
• Billing and Payment: To process payments, submit insurance claims, and manage accounts receivable.
• Communication: To respond to your inquiries, send appointment reminders, and provide information about our services.
• Legal Compliance: To comply with HIPAA, Georgia Department of Community Health (DCH) regulations, and other applicable laws.
• Quality Improvement: To evaluate and improve the quality of our services, train staff, and conduct internal audits.
• Employment: To process job applications, conduct background checks, and manage employee records.
• Website Operations: To maintain, improve, and analyze the performance of our website.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With your physicians and other members of your care team as necessary for treatment and coordination of care.
• Insurance and Payers: With your insurance company, Medicaid, Medicare, or other payers as necessary for payment and claims processing.
• Regulatory Authorities: With the Georgia Department of Community Health, Centers for Medicare and Medicaid Services (CMS), or other agencies as required by law.
• Legal Requirements: When required by federal or state law, court order, or legal process.
• Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., IT support, billing services) under strict confidentiality agreements.
• With Your Consent: We may share information with other parties when you have given us explicit written authorization to do so.

HIPAA Compliance

As a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), MedLink Home Care is required to maintain the privacy and security of your Protected Health Information. Our obligations include:

• Providing you with a Notice of Privacy Practices that describes how we may use and disclose your PHI
• Obtaining your written authorization before using or disclosing your PHI for purposes not permitted or required by law
• Implementing physical, technical, and administrative safeguards to protect your PHI
• Notifying you in the event of a breach of your unsecured PHI as required by the HITECH Act
• Honoring your rights to access, amend, and request restrictions on your PHI

For a complete description of your rights under HIPAA, please request a copy of our Notice of Privacy Practices by contacting our Privacy Officer.

Data Security

We implement reasonable and appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Role-based access controls limiting data access to authorized personnel
• Regular security training for all employees
• Secure disposal of physical and electronic records
• Business Associate Agreements with all third-party vendors who handle PHI

Your Rights

Under HIPAA, Georgia law, and other applicable regulations, you have the following rights regarding your personal and health information:

• Right to Access: You may request access to your personal information and medical records that we maintain.
• Right to Amend: You may request that we correct inaccurate or incomplete information in your records.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures of your PHI that we have made.
• Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations.
• Right to Confidential Communications: You may request that we communicate with you by alternative means or at alternative locations.
• Right to File a Complaint: You may file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.

Georgia-Specific Provisions

In addition to federal requirements, MedLink Home Care complies with all applicable Georgia state laws regarding the privacy and security of personal information, including:

• Georgia Personal Identity Protection Act (O.C.G.A. § 10-1-910 et seq.): We maintain procedures to protect personal information and will notify affected individuals in the event of a data breach involving personal information as required by Georgia law.
• Georgia Insurance Information and Privacy Protection Act (O.C.G.A. § 33-39-1 et seq.): We protect insurance-related personal information and limit its disclosure as required by Georgia insurance privacy law.
• Georgia Department of Community Health Regulations: We comply with all DCH rules governing the privacy and confidentiality of client information for licensed home health agencies in Georgia.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.